Website terms of use

Last updated: October 19, 2026

These terms govern the use of the website. They do not govern orders, which are handled by third-party platforms. Faithful translation of the French version.

1. Who we are and what these terms cover

The website pokemonster.com (the “site”) is operated by Poke Monster Canada Inc. (“Poke Monster”, “we”, “us”).

These terms govern your use of the site, including:

its forms (contact, franchise and jobs);
its chat assistant;
its content.

By using the site, you accept these terms. If you do not accept them, please do not use the site.

Our privacy policy and cookie notice explain how we handle your personal information.

2. What the site is for

The site presents Poke Monster: our menu (poke bowls, Poke Burgers, Boba & Moi bubble teas, etc.), our restaurants and their hours, upcoming openings, promotions, franchise opportunities and job offers.

The content is provided for information purposes. We make reasonable efforts to keep it accurate and current. However:

the menu, prices and product availability may vary from one restaurant to another and over time;
opening hours may change, including on public holidays. Check with the restaurant or on the ordering platform before you go;
announced opening dates may be postponed.

Most of our restaurants are operated by independent franchisees.

3. Ordering through third parties

You cannot order or pay on this site. Our ordering buttons take you to pokemonster.order-online.ai, our online ordering platform operated by a third-party vendor. Our restaurants may also be listed on other platforms, such as Uber Eats.

The terms of use, privacy policies, prices, fees and refund policies of those platforms apply to your orders. Please contact the platform first about any order placed there. You can also write to customerservice@pokemonster.com.

4. Promotions

Each promotion is governed by the conditions stated in its announcement: dates, times, restaurant, quantities available, eligible products, eligible ordering method, etc.
Unless the announcement says otherwise, our promotions apply in restaurants only and do not apply to orders placed on Uber Eats or other platforms.
When a quantity is limited, the announcement states the quantity offered.
We will not change the conditions of an ongoing promotion to your disadvantage.
Promotions have no cash value.

Photos: photos show our products, but the actual presentation may vary slightly between restaurants and orders (arrangement, visible amount of toppings).
Allergens:
- The ingredient and allergen information published on the site is provided for guidance.
- Recipes and suppliers may change, and our restaurants handle several common food allergens in the same kitchens, including fish, crustaceans, molluscs (scallops), soy, sesame, wheat (gluten), eggs and milk.
- We cannot guarantee that a product is free of traces of allergens.
- If you have a food allergy or intolerance, tell the staff before ordering and confirm allergens in the restaurant.
- Do not rely on the chat assistant for an allergy question.
Nutritional values: if we publish them, they are approximate and may vary with preparation and topping choices.
Raw fish: some products contain raw fish or seafood. Eating them may present risks for some people, including pregnant or immunocompromised people.

6. Chat assistant

Our assistant is an automated tool. It answers from the information published on the site.
Its answers may be incomplete or inaccurate. If they differ, the information published on the site, the promotion’s announcement, or the information given in the restaurant is what counts.
The assistant does not give medical, nutrition or legal advice. It cannot take an order or handle a complaint.
Do not share any personal information with the assistant.
Do not use the assistant to obtain illegal, offensive or off-topic content, or to try to bypass or overload it.

7. Intellectual property

The site and its content (text, photos, videos, illustrations, mascot, logos, layout) are protected by copyright and trademark laws.
You may view the site and share links to its pages for your personal, non-commercial use.
Any other reproduction, modification, distribution or commercial use of our content or trademarks requires our prior written permission.
Third-party trademarks (for example, Uber Eats) belong to their respective owners.

8. What you send us

When you use our forms or our assistant, you agree:

to provide accurate information and not to impersonate anyone;
not to send content that is illegal, defamatory, threatening or hateful, or that infringes the rights of others;
not to send viruses, spam or automated messages.

We may decline to follow up on a submission that does not meet these terms.

Ideas and suggestions: please do not send confidential ideas (recipes, concepts, campaigns). If you send us a suggestion, we may use it freely, with no obligation to you, to the extent permitted by law.

Franchise:

An inquiry is neither a franchise offer nor a commitment by either party.
Franchise information published on the site is for guidance only.
Any franchise offer is made only in writing, using the documents required by applicable laws.

Jobs: sending an application does not guarantee an interview or a job. Restaurant hiring is done by whoever operates the restaurant, in most cases a franchisee. You must be at least 14 to apply.

9. Links to other sites

The site contains links to third-party sites (ordering platforms, social media, maps) and embedded content that loads only on click. We do not control those sites and are not responsible for their content or practices. Their use is subject to their own terms and policies.

The Google ratings and review counts shown on restaurant pages come live from Google Maps; we do not change them. Their use is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

10. Site availability

We may change, suspend or discontinue all or part of the site, for example for maintenance or security reasons. We make reasonable efforts to keep the site available and secure, but we cannot guarantee that it will work without interruption or errors.

11. Liability

What we do not limit. Nothing in these terms:

limits your rights under the Quebec Consumer Protection Act or any other law of public order;
releases us from the consequences of our own acts or those of our representatives;
excludes or limits our liability for bodily or moral injury, or for material injury caused by intentional or gross fault.

In all other cases, and only to the extent permitted by law, we are not responsible for:

damage resulting from a person’s use of the general information published on the site despite our warnings, for example relying only on the site or the assistant for an allergy question instead of checking in the restaurant;
site interruptions beyond our control;
the content, products, services or practices of third-party sites and platforms, including orders placed on Uber Eats or on the online ordering platform, subject to our legal obligations.

12. Governing law and courts

These terms are governed by the laws of Quebec and the applicable federal laws of Canada.
Any dispute is submitted to the competent courts of Quebec.
These terms do not limit your right, as a consumer, to bring a claim before the competent court where you live or to take part in a class action.
They do not require you to go to arbitration.

13. Language

These terms are written in French. An English version is provided for your convenience. Both versions have the same value; if they differ, you may rely on either version.

14. Changes

We may update these terms, for example to reflect a new site feature or a change in the law.
The last-updated date appears at the top of the page.
Changes apply from the time they are published. They do not affect promotions already announced or requests already sent.
If we make a significant change, we will post a visible notice on the site.

15. Contact us

Customer service: customerservice@pokemonster.com
Marketing: marketing@pokemonster.com
Franchise: franchise@pokemonster.com
Privacy: mike@pokemonster.com